Troubleshooting Slow Database Connections

If your Listing Page is loading slowly, it may be due to too many fields being included in the view. You can refer to this article to help resolve the issue.

If you suspect the problem is caused by a slow connection to Ragic and would like to troubleshoot it, feel free to contact us. Our engineering team will be happy to assist with an evaluation. Please follow the steps below to run the command and send us the results.

Step 1: Open the "Command Prompt" (cmd.exe) in the Windows operating system

A command prompt is an entry point for typing computer commands in the "Command Prompt" window. By typing commands at the "Command Prompt", you can perform tasks on your computer without using the Windows graphical interface.

Here are some ways to open the "Command Prompt":

1. Click the Start button, go to All Programs > Accessories, and click "Command Prompt".

2. Use the Search box on your computer to search for "Command Prompt".

2. Run the command in the "Command Prompt"

Enter the command based on your database server. You can determine the server from its URL by the first three letters after "https://", such as www, ap2, ap3, eu2, na2...

For example, if your server is na3, enter the following command:

tracert na3.ragic.com

And, if your server is eu2, enter the following command:

tracert eu2.ragic.com

After entering the command, it will automatically detect the network connection.

3. Send us the content from the "Command Prompt"

Once the trace is complete, copy and paste the content that comes up to us at support@ragic.com. This will help our developers to identify your issue.

If you want to learn more about the Tracert command please refer to this support documentation on Microsoft.

Please also provide the following information to help us diagnose the issue:

1. Do you consistently experience the same level of latency on every Ragic page?

You can check the loading speed of the following pages:

Ragic official homepage: https://www.ragic.com/intl/en/home

Your database homepage (click the "Home" button in the top right corner or the "Logo" in the top left): https://www.ragic.com/your-account-name

2. Do you experience the same latency when accessing these pages without logging in?

3. How long is the delay when the issue occurs?

For example: 1 second, 5 seconds, 10 seconds, or over 30 seconds?